We’ve all been there. You get in your car, turn the key, aaaand nothing. Your heart sinks. How are you supposed to figure this out? With no one around to help, panic sets in. You contemplate moving to a walkable city, question every decision you’ve ever made, and kick yourself for skipping that last oil change… But no need! I’m here to help.
You are just a girl, but after this article, the girl math will be mathing on how to take your car for service.
Jayne Turner – Staff Writer
Troubleshooting
The first thing you’re going to do is troubleshoot. Troubleshooting is just analyzing and eventually correcting the issue. Make sure you know your car’s make, model, and year so you can get accurate information. Once you have that, use Google or AI to type in all the information you have right now.
Any dashboard light is usually look up any dashboard light online or in the car’s manual (which you probably shoved into the glovebox when you first got the car). Depending on your car, simply punch in something like, “2017 Honda Accord small orange light in upper right of dashboard meaning.” That should let you know the issue straightaway.
Where do I go?
Okay, so, you don’t HAVE to take your car to a manufacturer dealership, but they will have expertise on your car and have the best post-repair care. Independent car repair places are more likely to be a little more intimidating, too. Your dealer wants to make sure you’re happy with your car so that you’re more likely to buy another car from them in the future.
95% of the time, the dealership is the best option. If something goes wrong after your repair, they will make it right. Plus, your issue may be part of a recall that can reduce or eliminate costs. How’s that for girl math?
Once you find a shop near you, look up their Google reviews or reviews on their site. Some shops are much better than others, so look out for low star ratings.
Independent Repair Shops are also an option and are, at times, a little cheaper than dealerships. However, due to limited parts access and a smaller workforce, repairs often take more time. But, if you have a family mechanic that your parents or siblings trust, there is nothing wrong with taking your car there.
Next, you’ll want to make an appointment. Unless it’s urgent and you’re willing to wait, an appointment is going to guarantee that they’re ready to repair your car.
What to Expect
When you pull up, you will be in what’s called the Service Drive. You should be greeted outside by someone. The person you will talk to will be called a Service Manager or a Service Advisor. They’ll likely ask if you’ve been there before. If you have, your car is already in their system. If it’s your first time, that’s okay, too! They’ll get you in the system, which will streamline the process for next time. It’s the only way to track your car’s life force and service records!
What do you say: You’ll be asked what the issue is with your car and for how long it has been going on. Don’t be scared! Just tell them everything you know, even if it feels embarrassing. If you’re there for a flat tire and you chronically run over curbs, let them know. They should have a conversation with you and should NOT make you feel stupid – if they do make you feel stupid, you should leave! Buh-bye.
Next, they will run some tests while you remain in your car or they will ask you to get out, it just depends on what they need to access. They should walk you through what they’re doing. If you have any questions, don’t be afraid to ask for clarification. They should be transparent with you, it’s their job! Do not just let them say, “It’s this and it costs that. Can we begin work?”
The Service
Once they have initially inspected your vehicle, they will come back with a list of problems. If it seems miles long, DON’T FREAK OUT! A lot of times, they will add additional items on the list that they noticed (like new windshield wipers) even if they aren’t part of your current issue. They need to do this to make sure that the service is complete, and you don’t leave with more issues.
Not sure what you need done? All you need to ask is, “Are these part of the major problem or just maintenance recommendations?” It’s that easy. Anything that is just recommended maintenance can be passed on. However, if they find another major issue like low/dirty/leaking oil, or a partially clogged fuel injector, you should get it fixed. Not fixing it guarantees a future breakdown AND a more expensive repair down the line.
Once you get your vehicle report, if you need a minute – TAKE IT! Tell the Service Advisor you need a few minutes to think about it and check some things. Use your phone and put the price quote into Google or Grok AI. Ask if it’s a fair price. Although not the be-all, end-all, it will give you an idea of the fairness of the quoted price.
On the very remote chance your quote is say 40% higher than the average, ASK THEM WHY? Simply say, “From looking it up, this usually lands somewhere around $X – why is this quote so much higher than average?” It is not out of line to ask these kinds of questions.
Once you make a decision on the repair and recommended maintenance, be as clear as possible with your Service Advisor. Tell them EXACTLY what work you are approving and which you are going to pass on. Do not get pressured. Do not feel bad. Your car, your decision.
Car repairs are expensive, period. Unfortunately, it’s like going to the dentist. It’s expensive, it’s annoying, but it must be done. Choosing against car repairs now will only lead to more expensive repairs down the line, so be prepared to see a number that might make your pockets hurt. But trust me, it’s worth it.
Need more convincing? This article will tell you exactly why repairing your car is more cost effective in the long run.
Now what happens: If it’s a multi-hour repair, Dealerships should provide you with a courtesy vehicle or a ride home and back from a vehicle service. f they don’t offer it, ask for it unless you’re willing to waste 3 hours sitting at the dealership. For multi-day repairs, plan ahead and arrange a ride just in case.
If Things Go Wrong…
As a customer, your power is in CSI. Dealerships are obsessed with something called CSI: Customer Satisfaction Index. Car manufacturers grade dealerships by CSI and if they do not meet the standard, franchisees can have their licenses revoked – it’s that serious!
On the rare chance that you feel mistreated, ignored, blown off, or that you are being overcharged – SAY SOMETHING! They work for you. You’re not being a “Karen” for asking to be treated fairly. If need be, mention leaving a bad review or about how this experience will impact their CSI. You can even ask to speak to a manager.
After that, you can drive home without fear! I hope the experience was good for you, as it should be. With the exception of a few bad apples, car repair service is done by professionals! However, this is why being clear and asking questions is so important. At the end of the day, everyone at the repair shop drives a car, too, and will do their best to make it quick and painless! And hey, worst comes to worst, biking is really good for you.
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Author: Jayne Turner is a freelance writer from Orange, California. She has a bachelor’s degree in Neuroscience with an emphasis on language and cognition. She has ten years of musical theatre experience and a lifelong love of reading. Utterly excited by the brain, she brings a fresh Gen Z perspective to the topics that intrigue us most
